Hartford HealthCare Amphitheater Rules

Hartford HealthCare Amphitheater has certain rules and regulations that must be followed by all visitors attending the venue. These rules are in place to keep guests, staff and performers safe and happy during their time in the amphitheater. 

Make sure that you have read and understand the following regulations before you attend the venue. 

Alcohol policy 

Outside alcohol is not allowed into the venue, but there are a range of alcoholic beverages available to purchase on the premises. 

You will need to have a current, valid state ID card or driver’s license if you want to buy alcohol while at the venue. This will have to be shown before every purchase. If you fail to provide the correct identification, you will not be permitted to buy alcohol.

Bag policy 

The only types of bags that are allowed within the venue are clear vinyl, clear plastic or clear PVC tote bags. These bags must not be any larger than 12 inches by 6 inches by 12 inches. 

Small clutch bags are also permitted, but they must be bigger than 6 inches by 9 inches. These bags do not need to be clear. 

Camera policy

Disposable cameras, camera phones and small digital cameras are allowed within the venue. However, any camera that is considered professional is not permitted. If a camera has a detachable lens that is longer than 1 inch, it will be considered professional. 

Make sure to check the details of the event that you are planning to attend beforehand, as some artists do not allow any cameras while performing. 

Cancellation policy

The Hartford HealthCare Amphitheater will only cancel events in the case of an act of God, an artist cancellation or extreme weather. Local media will be notified if a cancellation occurs. 

Information on reschedules and further details will be provided. Those who have experienced a cancellation will also be able to claim a refund at the point of purchase if necessary. 

Cashless policy

Hartford HealthCare Amphitheater is an entirely cashless venue. Purchases at the venue can only be paid via credit or debit card. 

The merchandise and main concession stands only accept payments from American Express, Discover, MasterCard, or Visa credit cards. 

Emergency procedures

Trained paramedics are available to help with any medical emergencies that might occur at the Hartford HealthCare Amphitheater. You can also find the First Aid station on the lower concourse of the venue. Any staff member is able to dispatch to the First Aid station, as long as they have a radio. 

As well as paramedics, local law enforcement officers will also be on site at every event. They will be available to assist with any issues if they are needed, or if they are requested by guests, staff or performers. 

The Hartford HealthCare Amphitheater works closely with each of the appropriate emergency services and agencies so that all areas of emergency issues are covered. This ranges from crowd control problems to dangerous weather. 

Fan mail policy 

The venue will do its best to deliver any fan mail that guests want to give to performers or any other appropriate parties. However, it cannot be guaranteed that the fan mail will be received by the artist. 

Hartford HealthCare Amphitheater is not responsible for the return of any fan mail that is sent to a performing artist. 

Guest conduct policy

Those attending the venue must abide by the guest code of conduct at all times. This conduct requires guests to behave in a respectable manner and act according to local and state laws. 

If a guest is thought to be acting against the code of conduct, they may be evicted from the premises. Local or state law violations may result in punishment from law enforcement. 

Lost and found

If an item is lost while you are attending the venue, head over to the Guest Services area, as this is where any lost items are stored. 

The Guest Services reception is manned from Monday to Friday from 9am to 5pm. Assistance is not available outside of these hours. Guests can also email the venue at [email protected] to check if the item has been checked in at the lost and found. 

You are not allowed to come into the venue to search for a lost item by yourself. Items that are stored in lost and found will be kept for thirty days. After that, they will be donated to local charities, so make sure to check as soon as possible if you lose an item while visiting. 

Medical needs

As mentioned, trained paramedics are available during events at the Hartford HealthCare Amphitheater. First Aid is also available in the aforementioned lower concourse. 

Ambulances are on site during events so that guests can be transported as quickly as possible if necessary. 

Guests who need to bring specific medication with them should do so with the original prescription labels and containers. Security or staff may need to examine this information for verification. Because of this, confirmation of necessity for personal medical use – such as via documentation signed by a medical professional – is also required. 

If your medication requires the use of a needle, make sure to take it to the medical office so that it can be disposed of properly. 

Prohibited items

The Hartford HealthCare Amphitheater has a list of items that are and are not permitted to be taken into the venue. 

If you arrive with any of the items on the prohibited list on your person, you will be asked to return them to your vehicle. If you do not have a vehicle, you might be asked to dispose of them. 

The items include, but are not limited to, the following:

• » Any animals except service animals
• » Any kind of weapon
• » Backpacks
• » Bags that do not abide by the above bag policy
• » Banners or signs that are larger than 8.5 by 11 inches
• » Cameras that do not abide by the above camera policy
• » Cans
• » Chairs
• » Containers (plastic, glass, or metal)
• » Hard-sided or large coolers
• » Outside alcohol
• » Illegal drugs
• » Illegal substances
• » iPads
• » Laser pointers
• » Oversized, large bags, such as duffel bags or luggage
• » Outside food
• » Outside non-alcoholic beverages
• » Selfie sticks

Permitted items

• » Banners or signs that are within the aforementioned size restrictions
• » Cameras that abide by the camera policy
• » One plastic factory-sealed water bottle. Cannot be larger than 16 ounces. 
• » Small, personal umbrellas. They must be no longer than 24 inches in length. They must not have metal tips. 

Weather policy

Hartford HealthCare Amphitheater abides by a “rain or shine” policy, meaning performances will go on no matter what the weather forecast! However, this is subject to change in extreme circumstances. 

Stay up to date with the venue’s social media pages when planning your trip, as followers will be notified with important information, including weather cancellations. 

Security

As mentioned, law enforcement will be present during an event at the Hartford HealthCare Amphitheater. Venue security will also be located throughout the facility. 

You will be able to spot the security personnel relatively easily, as they will be wearing designated shirts. They can help with any concerns or questions you might have. 

When you enter the venue, you will have to pass through metal detectors. You might also have to be patted down to abide by the facility’s search procedures. Bags will be inspected by security. 

If you do not want to be subject to a search or the metal detectors for medical reasons, visit the box office. An alternate option will be offered.